The diligence of the below has been built in accordance with CDC guidelines and health officials listed here. Should you have any questions at any time, please press 'get help' in your app to talk to any of our representatives. 

If you have been alerted by a facility, came into close contact in regular daily life, or ShiftMed contacts you in regards to a close contact exposure defined as being less than 6 feet away from an infected person for a cumulative total of 15 minutes or more over a 24 hour period.

Please expect the following:

Fully Vaccinated HCP including the Booster with Exposure:

You can return to work with proof of a negative test within 7 days of exposure (offered within 48 hours of returning to work). We strongly encourage you to get your COVID-19 booster.

Unvaccinated or Not Fully Vaccinated (have not received the booster):

You can return to work with proof of a negative test within 7 days of exposure (offered within 48 hours of returning to work). We strongly urge you to receive your COVID-19 vaccine and your booster to ensure that you can claim any and all available shifts and continue to work without interruption.

If you receive a positive rapid test upon arriving for your shift, please follow the below recommendations.

What should you do?

Please use the Get Help option in the app or call our General Information Line at 1-800-485-9002. If a facility has sent you home, please notate this to the customer service representative.

When can you come back to work if asymptomatic?

Contingency Guidelines:

  • If you do not have any symptoms: You can return to work 5 days after original symptoms started or if you have been asymptomatic 5 days after your first positive COVID-19 test. You do NOT need to have a negative test result to return to work.

  • If you do have symptoms: You can return to work 5 days after the symptoms started, if they are mild and improving, and if it has been 24 hours with no fever (without the use of medication). You do NOT need a negative test result to return to work.

To view the CDC Current Guidelines: Click Here

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