As a part of the ShiftMed onboarding process, CNAs in North Carolina must complete a background check that involves submitting their fingerprints to National Background Information (NBI).

By visiting the NBI website, you’ll find a list of law enforcement agencies across the state where you can make an appointment to get a fingerprint card. Please note the website says there are no live scan locations in North Carolina with electronic submissions to the NBI. However, this is outdated information.

Currently, these four locations offer electronic fingerprint submissions to NBI. If you’re interested in visiting one of these locations, please contact the respective sheriff’s office to schedule an appointment.

We’ve already paid for your fingerprints to be taken, so don’t forget to take the two-page form we sent you to your appointment.

If you are unable to visit a location with electronic Fingerprinting, please use the NBI website to find a location where you can get an ink roll fingerprint card. You will need to reach out to your chosen location to determine if they need an appointment scheduled ahead of time. You may be asked to cover the cost of the fingerprint rolling fee.
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Once you have been fingerprinted, please mail your ink roll card along with your Electronic Fingerprint Submission form we sent to you via email, to the State Bureau of Investigation at the following address:

​CIIS - Customer Service Unit
NC State Bureau of Investigation
3320 Garner Road
P.O. Box 29500
Raleigh, NC 27626-0500

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