Resetting Your SSM Workday Password
To prevent shift cancellations due to login issues, please reset your password at least 24 hours before your shift begins.
SSM requires its healthcare professionals to use one of these official methods. ShiftMed cannot reset SSM passwords on your behalf.
Option 1: Online Password Reset Portal
Go to: ssmhealth.com/passwordreset
Select “Employee Password Reset.
Follow the on-screen prompts to create a new password that meets SSM's security requirements.
Option 2: Microsoft Authenticator App
If you have already set up your SSM Self Portal with the Microsoft Authenticator app, you can use it to reset your password securely.
If you have not set up the Authenticator app, you must do so first. Please refer to SSM's setup guides for detailed instructions.
Option 3: Contact SSM Help Desk
If the above options are unsuccessful, call the SSM Help Desk at 866-776-4357.
Select Option 1 for both prompts.
You will be guided through the reset process. Please have the last four digits of your Social Security Number ready for identity verification.
Questions?
If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Chat & Help Articles > Ask a Question