Work Week:
ShiftMed's Work Week: Saturday - Friday
SSM Work Week: Sunday - Saturday
The SSM Team is available Monday - Friday 7AM - 6PM CST (Off Saturday and Sunday)
Emails sent during the weekend will be reviewed during normal business hours.
For further assistance please reach out to our Care Support line at 800-485-9002, or you may use the Chat feature within the ShiftMed app.
SSM Workday Assistance and Password Reset:
If you require assistance resetting your password for your SSM accounts, please refer to our SSM Workday Assistance & Password Reset article for guidance.
Credentialing FAQs:
Provisioned Worker Credential
Attempting to claim a shift at SSM, but are unsuccessful? Our Provisioned Worker Credential article can assist with helping verify what is needed if you are not able to claim an SSM shift within the app.
How to get the Orientation Checklist?
If you have not received this list upon registration to SSM, please request via our SSM Team's email at SSMhealth@shiftmed.com
Will I be compensated for my Online Learning Certificate?
This is dependent upon the Health System and facility you are attempting to work at. For more information regarding the Online Learning Certificate please visit our Online Learning Certificate Article.
Mask Fit Credential:
The Mask Fit Test should be completed while on the shift, or you can go to the Hospitals "Employee Health Office" during the Business hours of MON - FRI 9am-2pm CST. For more information on the Mask Fit Test and Clearance please visit our N-95 Mask Fit Clearance Article.
FLOAT Agreement:
The FLOAT Agreement is a signed form needed in order to complete your SSM registration. Once Signed it can be located in your "Documents" Tab within your ShiftMed app for review.
Will I need a badge?
Yes, this process is completed during your Orientation. Once completed, you should receive the badge upon your first shift or at the Security Office during Business hours: MON -FRI 9am-2pm CST.
Jefferson City and St. Clare SSM facilities will provide a temporary ID if needed.
St. Louis University (SLUH) requires a specific badge to work at this building.
Pay Information FAQs:
SSM Employees are allotted 60 hours a week
SSM Health Care Professionals are paid on a ShiftMed work week, as their Overtime is based on the SSM wok week.
For more information on Overtime please visit our Allowable Overtime article
All Missed Punch Forms for SSM facilities will be handled by our SSM Team. Please contact the Caregiver Support line at the phone number 800-485-9002 for further assistance.
During the SSM work week (SAT-SUN), RNs can only work 3 Guaranteed Shifts® and 2 Regular Shifts. CNAs are not restricted by Guaranteed Shifts®.
For more information on Guaranteed Shifts please visit our Guaranteed Shifts®: What You Need to Know article.
Any shift that is claimed and exceeds this limit will be adjusted to a Regular shift status.
Any shifts that are Facility Cancelled because of this max being reached, will not qualify for the Guaranteed shift payment.
Please be advised “Late Claims” are not eligible for guaranteed shift payment or Sent Home cancelation fees.