Guaranteed Shifts® are an exclusive ShiftMed perk. When you claim a Guaranteed Shift, it means we'll pay you in full if the facility cancels the shift or sends you home early. Please review eligibility requirements.
Not every shift in our app is Guaranteed. The shift must display a Guaranteed badge.
Eligibility Requirements
The shift card must display a Guaranteed badge.
Current facility employees cannot claim Guaranteed Shifts.
Facilities reserve the right to decline former employees seeking Guaranteed Shifts.
You must possess the necessary credentials specified by the facility.
You must pass an initial COVID screening or test, if required.
Guarantee pay is not applicable if the cancellation is due to the fact that the facility is sold, divested, closed, or if the client otherwise cancels due to natural disasters or suspensions of admissions at a facility due to regulators.*
Performance Standards
Punctuality: If you arrive more than 15 minutes late to a Guaranteed Shift, you forfeit the guarantee of getting paid in full if the facility sends you home.
Professional Conduct: If you act unprofessionally or do not complete assigned tasks during a shift, the facility has the right to remove you from upcoming Guaranteed Shifts at their location.
Suspension or DNR Status: If you've been suspended or have a do not return status at a facility, we'll cancel any upcoming Guaranteed Shifts you have scheduled, and you will not receive guaranteed pay.
Guaranteed Shift FAQs
Your Guaranteed Shift gets cancelled?
You'll be paid for the entire shift without having worked.*
Your Guaranteed Shift is cancelled, can you claim another shift for that time slot?
Yes, and it's something we recommend. You'll be paid in full for the Guaranteed Shift and then paid for the hours you work at the other shift.
You arrive late to a Guaranteed Shift?
If you arrive more than 15 minutes late, you forfeit getting paid for the entire shift if the facility sends you home.
You act unprofessionally or don't complete your assigned tasks during the shift?
The facility can remove you from upcoming Guaranteed Shifts at their location.
You don't see any Guaranteed Shifts in your feed?
Either all the Guaranteed Shifts in your area have been claimed, or there aren't any available at the moment.
Questions?
If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Chat & Help Articles > Ask a Question!