Our goal is to provide as many work opportunities for our employees to enjoy more flexibility while earning more doing what they love — caring for others!  We can accomplish this as a team by being accountable, and employing empathy, trust, and candor. 

Working as an Employee (Rules to Claim By!)

Quality is a focus of ShiftMed and when we cancel last minute, don't show up, or arrive late, we might lose opportunities for other employees and lose community partners. It is important that we be mindful and aware of how our actions have an impact on the people around us.

To hold ourselves accountable, below are some guidelines you should consider when planning your shifts.

A shift cancelation occurs more than 24 hours before a shift’s start time. Shift cancelations can be made without penalty.

A shift call out occurs within 24 hours or less before a shift’s start time and is considered an attendance policy violation.

All call outs must be made at least 24 hours in advance of your shift through the app’s shift cancelation feature. Any call out that is less than 24 hours before the shift will be considered a Late Cancellation. Please note that frequent call outs are in violation of ShiftMed’s attendance policy. Repeated violations can result in disciplinary action.

Disciplinary Actions

1st No Call/No Show = DNR from that facility

1st No Call/No Show for a Guaranteed Shift® = Termination

3rd No Call/No Show or 3 DNRs = Termination

1st Late Cancellation = Warning

2nd Late Cancellation in a 7-day period = 7-day suspension

Excessive Late Cancellations = Termination

1st Walk Out = DNR from that facility and 7-day suspension

2+ Fraudulent check-ins in a 2-week period = 7-day suspension

Found Sleeping while working (and NOT on a scheduled break) = 7-day suspension

So, you won't be able to work your shift or are running late, now what?

When things happen there's a few things you can do as a professional to make the process go as smoothly as possible for yourself and out facility partners.

  1. As soon as you've made the decision to call out for your scheduled shift or realize you're running late please give us a call at 855-868-0164.

  2. To avoid a Late Cancellation please give us at least 6 hours advance notice. This helps us find a replacement to fill your shift.

  3. If you're just running late we still want to hear from you as we will reach out to the facility to let them know you're on the way.

  4. Occasionally there will be higher than normal call volume so it could take us several minutes before we're able to answer your call. Please be patient and give us time to get to your call. If you hang up before we answer and call back, you will go to the end of the line.

Arriving late to a shift

You will not be paid until you officially clock in and start your shift. Clocking in more than 30 minutes qualifies as an excessive tardiness. More than 2 excessive tardiness within a 14 day period will result in a 7 day suspending where ability to claim new shifts will be restricted and upcoming schedules will be cancelled.

**Please note that arriving late for a Guaranteed Shift® will forfeit the guarantee of getting paid for the shift if the facility decided to send you home***

Any excessive tardiness after being suspended will be automatic termination.

Fraudulent Check-Ins

Every check-in is monitored by ShiftMed with your location from the community partner. More than 2 fraudulent check-ins within a 2 week period defined as checking-in more than a mile away from the community partner will result in a 7 day suspension where ability to claim new shifts will be restricted and upcoming schedule will be cancelled.

Any excessive cancellation after being suspended will be automatic termination.


We understand that some community partners may not have all of the supplies that you're looking for or change in assignments may happen frequently but it's unacceptable to walk-out of a community partner without expressed permission from Nursing Supervisor. Any walk-out is considered Job Abandonment and will be automatic termination from ShiftMed. Your ability to claim new shifts will be deactivated and your upcoming schedule will be cancelled.

If you're having an issue at community partner, please contact the call out line right away and a representative from ShiftMed will be in touch right away.

New Hire Orientations

Please attend one of our Live (online) New Hire Orientations. This is offered weekly.

Working Expectations

We expect our employees to complete the tasks that the staff of our community partners expect from their staff and they should complete all necessary care plans. In addition to completing basic job requirements, we expect the following:

  1. Refrain from cell phone use

  2. Remember to complete your charting

  3. Remember to wear scrubs

  4. Remember to wear your name badge

  5. Remember to check-in at the facility time clock

  6. Remember to check-out at the facility time clock

  7. Remember to check-in on your app and check out with a nursing supervisor signature

  8. Give high quality care to residents that is provided in a safe manner

  9. Protect the residents' rights

  10. Conduct yourself in a professional manner, always

Communicating with Facility Schedulers

Please refrain from communicating about upcoming schedule with our community partners scheduling team. Your upcoming shifts are always in the ShiftMed app.

Issue at Community Partner

Should you have any issue with a community or specific individual/resident working at these facilities please contact the Call Out line at 1-855-868-0164.

Shift Reminders

ShiftMed will NOT call you to remind you about your shifts. However, you will receive reminder notifications from the app at 12 hour, 6 hour, and 1 hour prior to your scheduled shift. We need communication from you. At your 1 hour reminder notification please indicate if you are ON TIME or RUNNING LATE. (Be sure that you have notifications turned on for the ShiftMed app.)

Arriving at Facilities

When arriving for your shifts always ask for a nursing supervisor or facility scheduler to let them know you're from ShiftMed and they'll assign you to work.

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