When you claim shifts in the ShiftMed app, you're committing to patients who need quality care. However, there will be times when things happen that are out of control, and you need to call out or cancel a shift. So, what do you do when the unexpected happens?
All shift cancellations and call outs must occur in the app. Here's what you need to do:
Swipe up on the ˈMy Shiftsˈ option and select your upcoming shift.
Tap the ˈMore Optionsˈ button on your shift information screen.
Tap the ˈcancelˈ or ˈcall outˈ button on the ˈMore Optionsˈ screen.
Select your reason for canceling or calling out, then tap the button to confirm.
Unschedule vs. Cancellation vs. Call Out
When you claim a shift, it's critical to do everything you can to show up. After all, patients are counting on you. However, we understand unexpected things happen that can prevent you from fulfilling your work obligations. And when they do, please give us as much notice as possible so we can find a replacement.
When you can't make it to a shift, you must notify us directly in the ShiftMed app—just be aware that timing is everything. We classify such instances as unscheduling, canceling, or calling out of a shift.
You can unschedule a shift (more than 72-hour notice) without penalty. On the other hand, shift cancellations (less than 72-hour notice) and shift call outs (less than 24-hour notice) are shift violations that negatively impact your show rate, and repeated violations may impact your ability to claim shifts.
Attendance Policy & Show Rates
When our nurses show up on time and own it, our healthcare facility partners consider us the rockstars of reliability. And when facilities trust us, they add more shifts to our app for you to claim. That’s why we hold our healthcare professionals accountable for every shift they claim.
To be a successful member of the ShiftMed team, you must adhere to our attendance policy, keep your shift violations to a minimum, and do your best to maintain a high show rate. Get the full scoop here.
Please be advised that Doctor's notes are accepted on a case by case basis and will be reviewed by the People Relations Team to ensure validity. Submission of a fraudulent document will lead to further disciplinary action, to include termination.