Our exclusive partnership with Uber Health makes it easy to reserve rides to and from your shifts directly in our app. When claiming a shift, the app will prompt you to schedule an Uber Health ride to that shift location.
ShiftMed does not pay for rides booked either on the ShiftMed app or through Uber and Lyft apps. Additionally, the availability of Uber Health rides is not guaranteed, as it depends on the drivers in your local area.
Scheduling a Ride to Work
If you bypass the schedule a ride to work prompt, it's still easy to schedule an Uber Health ride in the ShiftMed app:
Go to the My Shifts section.
Select the Upcoming tab.
Tap the Schedule an Uber button under the relevant shift.
If you choose to take an Uber, you must schedule a ride to your shift more than one hour before its start time.
When you schedule a ride, your home address shows up as the default pickup location. However, you can easily change the location to be wherever you want.
Once you confirm your ride to work, the app books the one-way trip, providing an estimated pickup time with a five-minute buffer to help ensure on-time arrival.
Scheduling a Ride Home
When you clock out of your shift, the app will display a pop-up prompting you to schedule an Uber Health ride home. Tap Get a Ride to request an immediate pickup at the facility.
Currently, this is your ONLY CHANCE to book a ride home in the app. If you accidentally close the pop-up, you won't be able to book a ride home via the ShiftMed app. You will need to use your personal Uber or Lyft app.
Your home address will appear as the default destination, but you can edit the information to a different drop-off location.
Ride Cost
After you schedule a ride, the ShiftMed app will display the estimated cost and drive time. Please be aware that you'll have to pay surcharges for rides requested during peak hours.
After being dropped off at your location, the actual cost of the ride will show up as a deduction in the Past Shifts section of the app.
We do not pay for these rides. The cost gets deducted from your total shift earnings.
FAQs
Do I have to be an Uber customer to request a ride in the ShiftMed app?
No, this is separate from a personal Uber account.
Do I need the Uber app to request a ride in the ShiftMed app?
No, our Uber Health rides do not require you to have the Uber app.
Why am I unable to request a ride in the ShiftMed app?
We want to ensure that you arrive for your shift on time. So, where there is less than 80% reliability, we don't allow the scheduling of the ride.
How will I know my ride is booked?
In the My Shifts section of the app, you'll see Uber Scheduled listed under the shift for which you have a ride booked. If the shift starts within 23 hours, the pickup time will also be listed; if the shift starts in more than 23 hours, the date of the pickup will be listed.
In addition to finding your upcoming booked rides in the app, you also receive an SMS and an auto-dialed call letting you know your ride is booked and when your driver has arrived. Note: If you opt out of Uber Health's SMS messages, you can always text "START" to 425.310.4746 to re-subscribe.
Where will the Uber Health driver pick me up?
The pickup location defaults to the home address you have listed on your ShiftMed profile. You can edit your home address in the app or update your pickup location when you schedule your ride.
How much do Uber Health rides cost?
The cost estimate will display in the app when you schedule a ride. After being dropped off, the actual cost will show up as a deduction in the Past Shifts section of the app.
Is there a limit to how much a ride can cost?
Yes, you won't be able to book any ride that's estimated to cost more than $100. While we want you to have the option to book an Uber Health ride to get to work, we want to ensure the ride's cost won't negatively impact your earnings.
How do I pay for my Uber Health ride?
The fare gets deducted from your total shift earnings. Please be aware that you'll have to pay surcharges for rides requested during peak times. There isn't a maximum limit for how much an Uber Health ride can cost.
What if I schedule an Uber Health ride and the facility cancels the shift?
The app cancels your ride request.
What if I schedule an Uber Health ride and call out of that shift?
The app cancels your ride request.
What if my Uber Health driver cancels on me or never shows up?
A search for a new driver will be automatically conducted in the app.
How do I report an incident?
Please refer to the Uber Health Terms and Policies.
If you have additional questions, please start a chat with us in the ShiftMed app by going to Menu > Help Center > Help Articles & Chat > Messages > Send Us A Message!