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Getting Started: Norton Onboarding Guide for Healthcare Professionals

Everything you need to know about onboarding with Norton!

Written by Shiftmed Care Team Leadership

ShiftMed Requirements

To begin onboarding through ShiftMed, all healthcare professionals will need to submit and complete the following within the ShiftMed app:

  • Proof of Identification (DL, Photo ID, Passport, etc.)

  • Social Security Number

  • Professional License: (6+ months experience)

    • You can upload multiple Professional Licenses and any Specialties, if applicable.

  • Training Manual: Complete directly within the app using the tap to sign feature.

  • Company Handbook: Complete directly within the app using the tap to sign feature.

  • Arbitration Agreement

  • Submit Work History (this is like uploading a resume)


Credentialing Requirements

Candidates must complete the following credentialing expectations:

Background Checks & Screening

  • Background Check

  • Drug Screen (10 Panel)

  • OIG

  • KY Adult Caregiver Misconduct Registry


Certifications

  • CPR

    • Basic Life Support (BLS)

    • Advanced Cardiac Life Support (ACLS)

    • Pediatric Advanced Life Support (PALS)

    • Neonatal Resuscitation Program (NRP)

  • NIH Stroke Scale

    • Valid for 1 year

  • Required for:

    • RN – ED/ER

    • RN – ICU

    • RN – PCU

    • RN – Tele


Health Requirements

  • Annual Physical

    • Required

    • Valid for 1 year

    • Allows agreement renewal

  • TB Testing

    • Chest X-Ray

    • TB Blood Test

    • 2-Step Intradermal (PPD)

    • Allows agreement renewal

  • TB Screening

    • TB Baseline Risk Screening

  • Norton TB Assessment Form

  • COVID-19

    • Moderna (Dose 2 / Booster)

    • Pfizer (Dose 2 / Booster)

    • Johnson & Johnson (Dose / Booster)

    • Medical Declination Form

    • Religious Declination Form

  • Flu Shot

    • Flu Vaccine

    • Declination Form

  • Hep B

    • Vaccination Record or Titer

    • Declination

  • TDap

    • Vaccine

    • Titer

  • MMR

    • Vaccine

    • Titer

  • Varicella

    • Vaccine

    • Titer


Documentation

  • Professional License (Registered Nurse)

  • Multi-State License Credential

  • Government-issued ID:

    • Driver’s License

    • Passport

    • Photo ID

    • Permanent Resident Card

    • Foreign Passport

  • Resume

  • References

  • Norton Healthcare Candidate Affirmation

  • N95 Mask Fit


Experience Requirements (Verified Specialties)

  • Support Specialties

    • RN – Intensive Care Unit (ICU)

    • RN – Emergency Department (ED/ER)

    • RN – Telemetry (Tele)

    • RN – Progressive Care Unit (PCU)


Assessments

  • RN Self-Assessment

  • Color Blind Screening

  • Specialty Assessments

    • ICU Specialty Self-Assessment

    • ED/ER Specialty Self-Assessment

    • Telemetry Specialty Self-Assessment

    • Stepdown (SDU) Specialty Self-Assessment

  • Skills Validation


Orientation Details

After completing all steps to unlock your orientation shift, you will receive a Welcome Email

  • Subject line: “Norton Welcome Email – First Day Instructions”

  • This email will include:

    • Orientation date, time, and locations

    • First day instructions

    • What to bring

    • Additional onboarding details and next steps

Orientation Day 1

  • Start Time: 9:00 AM (arrive on time)

  • Location 1 (9:00 AM – 10:30 AM):

    • Norton Hurstbourne Green 9500 Ormsby Station Rd, Louisville, KY

      • 2nd floor classroom (signs will guide you)

  • Break (10:30 AM – 12:00 PM):

    • 1.5-hour break for lunch + travel

  • Location 2 (12:00 PM – 5:00 PM):

    • Norton NCA Office 1951 Bishop Lane, Suite 101

During Orientation:

  • ID badge + photo taken

  • Policies and procedures review

  • Completion of required online learning

Parking

  • Free parking available at Hurstbourne Green

  • Park in any open/perimeter spot

Contacts

  • On-site contact: Jennifer Hall

Testing Requirements (MUST PASS)

  • Dysrhythmia Exam

  • Pharmacology Exam

    • Passing score: 85%

  • Rhythms to know:

    • SVT

    • V-Tach

    • V-Fib

    • Asystole

    • Normal Sinus Rhythm (NSR)

    • Sinus Bradycardia

    • Sinus Tachycardia

    • PEA

    • Paced Rhythms

    • Heart Blocks

  • Important:

    • If you fail either exam, you cannot continue orientation

Mask Fit Requirement

  • N95 fit test required through Employee Health

  • Call: 502-446-2683 to schedule

Dress Code

  • Business casual or:

    • Galaxy blue scrubs

    • All white scrubs / white nursing uniform

  • Full dress code provided during orientation

📄 What to Bring

  • Government-issued ID (required for badge)

  • Lunch (optional — fridge/microwave available)

  • Nearby food options also available


ShiftMed Attendance Policy & Expectations

  • Clocking in and out:

    • You are required to clock in and out for every shift using the ShiftMed app.

  • Missed Punches:

    • If you are unable to use the app, you must promptly request a missed punch form from the Care Team to correct your time.

  • Cancelling a Shift:

    • If you need to cancel a shift, you must report it in the ShiftMed app.

  • Attendance Expectations:

    • While ShiftMed operates as an “on-demand” or “PRN” platform and may categorize attendance events - such as call-outs, cancellations, and unscheduled shifts - using a weighted system (see more details here), our hospital partners maintain high attendance expectations and may consider any change to a claimed shift to be an attendance violation.

    • Failure to adhere to these procedures, or patterns of excessive lateness or cancellations, may impact your future shift opportunities at all Norton facilities.


Questions?

If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Chat & Help Articles > Ask a Question!

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