As part of your onboarding, you’ll need to complete an I-9 Form—a government requirement that verifies your identity and work authorization in the U.S. Since ShiftMed hires remotely, you’ll complete this step electronically in our app—no in-person paperwork needed!
Need more details? Check out our I-9 Resource Page for step-by-step guidance or see the video below.
Steps to Complete Your I-9 Electronically
1. Start in the ShiftMed App
Go to My Credentials > I-9 tab
We’ll text you a code to verify your phone
2. Enter Your Information
Confirm your name, birthday, and address
Select your work status (U.S. citizen, permanent resident, etc.)
Sign electronically
3. Choose Someone to Verify Your Documents
Pick any adult (18+) you trust—like a friend, family member, or neighbor. Enter their:
Name
Email
Phone number
We’ll email them instructions.
Tips for locating the email:
Be sure to check your spam/junk folders
Subject Line of the email will contain "ACTION REQUIRED"
Sender of the email will be ShiftMed.com
4. Upload Your Documents
Take photos of your original (not expired) documents from:
List A (like a passport)
ORList B + List C (like a driver’s license + Social Security card)
Visit the U.S. Citizenship and Immigration Services website for more information on Acceptable Lists A, B, and C Documents.
5. Meet With Your Authorized Representative
Show them your original documents in person. They’ll:
Confirm the documents are real
AND
Complete their portion of the form using the email that was sent in step 3
More information on the Authorized Representative here.
Accepted Doc Examples:
Employee Status | What to Select or Enter in Section 1 | Document Examples |
U.S. Citizen | Select “U.S. Citizen” | Option 1: U.S. Passport (List A)
OR
Option 2: Driver’s License (List B) + Social Security Card (List C) OR State ID (List B) + Birth Certificate (List C) |
Noncitizen National of the U.S. | Select “Noncitizen National” | Option 1: U.S. Passport marked “Noncitizen National” (List A)
OR
Option 2: Driver’s License (List B) + Employment Authorization document (List C) |
Lawful Permanent Resident (Green Card holder) | Select “Lawful Permanent Resident” and enter A-Number/USCIS Number | Option 1: Permanent Resident Card / Green Card (List A)
OR
Option 2: Driver’s License (List B) + Unrestricted Social Security Card (List C) |
Noncitizen Authorized to Work | Select “Authorized to Work” and enter one of the following:
| Option 1: Employment Authorization Document (EAD) (List A)
OR
Option 2: Foreign Passport + I-94 work authorization (List A combination)
OR
Option 3: Driver’s License (List B) + DHS work authorization document (List C) |
Common Rejection Reasons & Fixes:
Scanned, Photocopied, or screenshots of documents | Supported Documents cannot be scanned, photocopied or a screenshot. The photos must be of the original, hard copy only.
|
Name Mismatch | The full name on your I-9 should be consistent with your supported documents and ShiftMed Profile.
If applicable, provide proof of name change.
If you need to update your name on your profile, reach out to our support team. |
Personal information is not correct | Your personal information, such as your address, should be consistent with your support documents and ShiftMed profile.
Update your ShiftMed profile information or include updated supported documents |
Setting Authorized Representative as yourself | The authorized rep portion of the I-9 is required. We will not accept if you use yourself as the authorized representative contact. |
Authorized Rep – completion errors | The authorized rep should be submitted your information – not their own.
The full name of the authorized rep is required. We will not accept initials, nicknames or company names. |
Front AND back of documents missing | Photos of documents must include front and back for verification purposes. |
Expired Documents | We cannot accept documents that are expired. |
The Authorized Representative
As an employer, ShiftMed needs to verify each employee's identity and employment eligibility in the United States before they can start work. But because we hire our healthcare professionals remotely, we need an authorized representative to do this verification on our behalf.
By acting as an authorized representative, you are helping to verify a new ShiftMed employee's work documents. You'll:
Meet them in person
Check their original ID/work authorization documents
Electronically confirm they're valid
1. Meet & Verify Documents
Meet the caregiver in person
Review their original (not photocopied) documents:
Compare them to the info in Section 2 of the I-9 form
Confirm they appear genuine and belong to the caregiver
2. Use the Email Link
Look for an email from ShiftMed titled:
"ACTION REQUIRED - [Caregiver's Name] needs your help"Click the link to access the verification system
Tip: If you're unable to locate the email in your inbox, be sure to check your spam/junk folders!
3. Complete Electronic Verification
Select "Accept" (if documents are valid) or "Decline" (if issues)
Choose the document type you reviewed
(See acceptable documents here)Verify document numbers/expiration dates (if applicable)
Enter YOUR first and last name (not the caregiver's)
Check the box to confirm your review
Click the cyan button to sign electronically
You DO NOT need to provide or upload your own documents -- you are only verifying the documents already uploaded
Leave employer address fields as-is
FAQs
Why is my I-9 credential still pending?
Your background check and I-9 Form are the last documents our credentialing team verifies—so don't worry when you see them pending in the app. ShiftMed will let you know when everything is approved, and you can start working shifts!
What happens if my authorized representative doesn't receive the email?
Start by checking to make sure you listed the correct email address for the authorized representative in the app. If the address is correct, have the authorized representative check their spam or junk email folder. If they don't see it, you can use the app to resend the email! Go to the ˈMy Credentialsˈ section of the app, tap the I-9 credential, and select the ˈSend Reminderˈ button.
What if I want to change the authorized representative?
Go to the ˈMy Credentialsˈ section of the app and select the I-9 credential. When you scroll to the bottom of the I-9 screen, you'll find the fields to update the authorized representative below the ˈSend Reminderˈ button. Once you update the required fields, be sure to tap the ˈUpdateˈ button to save your changes!
What if I make a mistake while filling out section 1 and I need to re-do it?
You will need to ask your authorized representative to reject the I-9 OR reach out to our chat support to request reset your I-9.
Why is the authorized representative getting a 404 Error message when trying to open the Form I-9?
Every time you send a reminder to the authorized representative within the app, they receive a new email with a new link, which, in turn, disables all the links in the previous emails. If they receive a 404 Error message when they click the link in the email, it’s usually because they're not using the most recent email you sent them.
To avoid this, we recommend your authorized representative delete any previous emails they received before you re-send the email. This will ensure they are receiving and opening the most recent link.
Questions?
If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Chat & Help Articles > Ask a Question!