My Credentials: What You Need to Know

Want to master the art of managing your credentials in the ShiftMed app? This article covers everything you need to know about adding, updating, and checking the status of your credentials in the app's My Credentials section.

It's easy to navigate over to the My Credentials section of the app.

After tapping the Credentials section on your profile screen, an alert message will display if you have a missing, expired, or rejected credential.

If you're ready to upload a new or updated credential, you can select the Add Credentials button. If not, you can tap Not Now and do it later.

We must verify these credentials before you can start claiming shifts in the app. Take note that some credential requirements vary from state to state. Check out state-specific credential requirements here.

It's easy to keep tabs on where your credentials stand because the app will list them as:

For more information on the Unlock Process please click here.

These are credentials you don't need to work with ShiftMed. However, some of our healthcare partners have requirements specific to their facilities. That's why the more credentials you have on file with us, the more shift opportunities you have to choose from.

If you upload a credential document that we're unable to accept, we'll send you a text notification indicating your submission has been rejected and for what reason.

The app will also show the credential as rejected. At this point, you'll need to re-upload an acceptable credential document for us to verify.

If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Chat & Help Articles > Ask a Question!