At ShiftMed, we want our employees to have access to the widest variety of work opportunities and flexible schedules. But to accomplish this, we – as a team – need to be accountable to one another.
Reliability and quality care mean everything when working with patients. When someone on our team cancels a shift at the last minute, fails to show up to a facility, or arrives late to work, we risk losing community partners and the opportunities those facilities provide to all of us.
Shift Cancellation vs. Shift Call Out
Shift cancellations must be done at least 24 hours BEFORE the shift's start time. Excessive cancelations may impact your ability to pick up shifts.
A shift call out is any cancelation that is LESS than 24 hours before the shift's start time. Repeated violations can lead to termination.
You must make your shift cancelations and shift call outs directly in the ShiftMed app.
Any of the following will lead to a 7-day suspension:
3 call outs within the same pay period
4 cancellations within the same pay period
ANY call out within 2 hours of a shift
ANY no call / no show
Unexpected Shift Cancellations
We understand that life doesn’t always happen as planned, requiring you to change your work schedule at a moment’s notice. If you’re ever in a situation where you can’t work your shift due to an unexpected circumstance, please let us know in the app.
Here are the steps you should take when the unexpected happens:
1. Once you’ve decided to call out for your scheduled shift, please make your shift cancelation directly in the ShiftMed app.
2. To avoid a shift call out, please give us at least a 24-hour advanced notice, so we can find a replacement for the shift.
3. If you're running late for your scheduled shift, please call us at 855-868-0164, and we’ll let the facility know.
Please be aware we often experience a high volume of calls. When this happens, it can take several minutes for us to answer your call. We ask that you please be patient. We answer calls in the order that they are received. So, if you hang up and call back, you’ll be at the end of the line.
Running Late for a Shift
Please do your best to arrive on time. The ShiftMed app tracks your shift check-ins (and check-outs) to ensure you are on time. We count excessive tardiness as being more than 30 minutes late.
If you have excessive tardiness, you may face a suspension. You will not be able to claim shifts during your suspension, and we will cancel your upcoming schedule.
Take note you will receive a reminder notification 1-hour before your shift starts, please indicate if you will be ON TIME or RUNNING LATE. (Be sure your app notifications are turned on.)
*Arriving late for one of our Guaranteed Shifts® will forfeit the guarantee of getting paid for the entire shift if the facility decides to send you home.
ShiftMed monitors all app check-ins, so please do not clock into your shift until you are at the facility. Check-ins that occur more than a mile away from the facility are considered fraudulent.
If you have more than two fraudulent check-ins within two weeks, we will suspend you from work for seven days. You won’t be able to claim shifts during this time, and we will cancel your upcoming schedule.
It is unacceptable to walk out of a healthcare facility during your shift without the expressed permission of a nursing supervisor. A walkout of any kind is considered job abandonment and will result in automatic termination.
If you are having an issue at a healthcare facility, please call 1-855-868-0164 to connect with a ShiftMed representative.
If you are suspended for any reason, you are required to attend one of our weekly new-hire orientations. Even if you have never been suspended, this orientation is very helpful in getting you accustomed to working at ShiftMed.
As a ShiftMed employee, we expect you to complete the tasks assigned by the healthcare facility within their protocols, which include completing all necessary care plans. In addition to completing the basic job requirements, we ask that you professionally conduct yourself by:
Refraining from personal cell phone use.
Providing safe, high-quality care to patients/residents.
Protecting the rights of the patients/residents in your care.
Completing your charting.
Also, please remember to:
Wear your scrubs and name badge.
Check-in and check out at the facility’s time clock, if required.
Check-in and check out with a nursing supervisor's signature in our app.
Contact With Facility Schedulers
Please do not contact the scheduling team at a healthcare facility regarding your upcoming schedule. Your upcoming shifts are always in the ShiftMed app.
Concerns With a Facility
If you are experiencing an issue at a healthcare facility or have a concern with a specific individual at the facility, please call 1-855-868-0164 to connect with a ShiftMed representative.
ShiftMed will NOT call you to remind you about your shifts. However, you will receive reminder notifications from the app 12 hours, 6 hours, and 1 hour before the start of your scheduled shift.
Upon receipt of the 1-hour reminder notification, please indicate if you will be ON TIME or RUNNING LATE. (Be sure to have your app notifications turned on.)
Arriving at a Facility
When you arrive for a shift, be sure to ask for a nursing supervisor or facility scheduler. Let them know you are from ShiftMed, and they will assign you to work. Also, do not forget to check-in via the ShiftMed app.