To begin, download the ShiftMed app via ShiftMed's website or through your phone's app store:
Once you have downloaded the app and you are registered with ShiftMed, you can attempt to claim a shift by selecting the "Claim" button on your desired shift.
This will prompt the app to begin the onboarding process allowing you to create your ShiftMed profile and submit documentation.
Please see the video link below for a step-by-step process:
Claiming a Shift
Once you’re marked as “Hired” with ShiftMed, you’ll be able to start claiming shifts. However, if a facility has additional credentialing requirements, the shift will display an “Unlock” option instead of “Claim.”
“Unlocking” a shift means you’re working toward meeting the specific requirements for that facility. Once you’ve completed the necessary steps and are compliant, you’ll then be able to claim shifts at that location.
Note: If you haven’t worked with ShiftMed before, you’ll need to attempt to “Claim” a shift first to begin your onboarding process and move toward becoming “Hired.”
Unlocking a Shift
You’ll see the “Unlock” option on shifts that you cannot claim yet—usually because you’re missing facility required credentials, have expired credentials, or haven’t completed a facility-specific orientation.
When Healthcare Professionals (HCPs) don’t meet the requirements to claim a shift, the “Unlock” button will appear. This feature helps provide transparency by showing which credentials are needed for that facility, and which ones you’ve already completed.
Think of “Unlocking” a shift as a way to view and understand what’s required to become eligible for that facility. Since some facilities have more requirements than others, this gives you a clear picture of what’s needed to become compliant and ultimately claim the shift.
Types of Shifts That Can be Claimed
Regular Shifts
Regular shift selected in Red
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Orientation Shifts
Orientation Shift selected in Red
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Guaranteed Shifts
Guaranteed shift selected in Red
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Low Cancel Rate Shifts
Low Cancel Rate Shift selected in Red
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Unlock Shifts
Unlock Shifts' is triggered by one of the following conditions: missing credentials, expired credentials, or incomplete orientation. |  |
Remind Me
Healthcare professionals who are unable to claim a shift due to claim limitations or claiming guidelines will have the option to select 'Remind Me,' provided they are not restricted from claiming due to show rate concerns or Do Not Return (DNR) status. |  |
Invite HCP
This error is displayed to healthcare professionals when they attempt to claim an invited shift that has already been claimed by another individual. |  |
State Requirements
To see where we staff and what your state requires, click on your state below.
Summary of Our Onboarding Process
1. Download App
2. Register with Phone Number
↳ Already have a ShiftMed profile but changed your number?
→ Contact Care Team via the app Menu > Help Center > Help Articles & Chat > Messages > Send Us A Message!
3. Complete Registration Steps
4. Try to "Claim" a Shift
5. Complete ShiftMed/State-Specific Requirements
→ Status becomes “Available” (Hired)
6. Try to "Unlock" a Shift
7. Complete Facility-Specific Requirements
8. Become Compliant with Facility
→ Unlock More Shifts
→ Claim More Shifts
→ Earn More Money
9. Work First Shift
10. Register for Paylocity
11. Access Next Day Pay / Instant Pay *if applicable
12. Get Paid
Supporting Articles
Questions?
If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Help Articles & Chat > Messages > Send Us A Message!