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Welcome New Employees!

Everything you need to know to get started with ShiftMed.

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Written by Erica Rodriguez
Updated over 3 weeks ago

We are pleased to welcome you to the ShiftMed team. This guide provides essential information regarding your employment, payroll, and how to succeed in your role.


Employment Status & Documentation

  • W-2 Employee: You are classified as a W-2 employee upon completing your first shift. ShiftMed will provide your annual W-2 form for tax filing.

  • W-4 Form: Your tax withholdings are based on the W-4 form completed during onboarding. You can update this form at any time in the "Banking & Taxes" section of the app.

  • Mailing Address: You are responsible for maintaining a current mailing address in the app (Menu > Edit Account) to ensure timely receipt of critical documents, including your W-2.


Payroll Information

  • Direct Deposit: Set up direct deposit in the app immediately (Menu > Direct Deposit). Verification can take up to five business days. Failure to do so will result in your first paycheck being mailed.

  • Pay Rates: Facility partners set all pay rates, which vary. Shifts starting on major observed holidays are eligible for holiday pay, with rates specified in the app.

    • Standard: The pay period runs Saturday–Friday. Payday is every Friday for the previous week's earnings.

    • Instant Pay™: After clocking out, request up to 65% of your pre-tax earnings for a $0 fee (requires RTP®-enabled bank & set-up direct deposit).

    • Next Day Pay®: For non-RTP banks, request payment by 6 PM ET for next-business-day deposit.

  • Payroll Provider: We use Paylocity

  • Viewing Pay: Earnings shown in the app reflect gross pay. Your actual paycheck will reflect net pay after taxes.


App Basics & Shift Management

  • Claiming Shifts: Browse and claim shifts in the app feed. Shift claims may fail due to expired credentials, max hours (40/week), or facility-specific orientation requirements.

  • Shift Reminders: Enable app notifications for shift reminders. If you are running late, you must notify the Care Center immediately at 800-485-9002.

    • You must use the app with location services enabled.

    • Clock in only when you arrive at the facility nurses' station.

    • Obtain a nursing supervisor's signature when clocking out.

    • Use the "Missed Punch Form" (via Care Center) for any clocking issues.

  • Cancellations: All shift cancellations or call-outs must be processed through the app to avoid violations.

  • Transportation: Schedule discounted rides to/from shifts via the Uber Health integration in the app.

  • Guaranteed Shifts®: Shifts with this badge will pay you for the full duration, even if the facility cancels or sends you home early.


Shift Expectations & Conduct

  • Attendance: Reliability is critical. Adherence to our Attendance Policy and maintaining a high show rate is required. Violations can result in suspension or termination.

  • Attire: Nursing scrubs (any color, purple is preferred) and closed-toe shoes are required. Partner discounts are available at Shoes for Crews.

  • Professionalism: Patients depend on you. Conduct yourself professionally by:

    • Limiting personal cell phone use.

    • Providing safe, high-quality care.

    • Completing all required documentation and care plans.

  • Arrival: Clock in on the app at the nurses' station. Obtain necessary login credentials for the facility's medical records system from the nursing supervisor.

  • Walkouts: Leaving a shift without facility authorization is considered job abandonment and will result in immediate termination. Contact the Care Center for any facility issues.

  • Mandated Overtime: You are not required to work beyond your claimed shift. If asked and you are able/willing to stay, you must contact the Care Center to ensure proper pay and compliance with labor laws.


Benefits & Support (ShiftMed Cares)

We offer a comprehensive benefits package, including:


Support Resources


Questions?

If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Chat & Help Articles > Ask a Question!

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