We are pleased to welcome you to the ShiftMed team. This guide provides essential information regarding your employment, payroll, and how to succeed in your role.
Employment Status & Documentation
W-2 Employee: You are classified as a W-2 employee upon completing your first shift. ShiftMed will provide your annual W-2 form for tax filing.
W-4 Form: Your tax withholdings are based on the W-4 form completed during onboarding. You can update this form at any time in the "Banking & Taxes" section of the app.
Mailing Address: You are responsible for maintaining a current mailing address in the app (Menu > Edit Account) to ensure timely receipt of critical documents, including your W-2.
Payroll Information
Direct Deposit: Set up direct deposit in the app immediately (Menu > Direct Deposit). Verification can take up to five business days. Failure to do so will result in your first paycheck being mailed.
Pay Rates: Facility partners set all pay rates, which vary. Shifts starting on major observed holidays are eligible for holiday pay, with rates specified in the app.
Standard: The pay period runs Saturday–Friday. Payday is every Friday for the previous week's earnings.
Instant Pay™: After clocking out, request up to 65% of your pre-tax earnings for a $0 fee (requires RTP®-enabled bank & set-up direct deposit).
Next Day Pay®: For non-RTP banks, request payment by 6 PM ET for next-business-day deposit.
Payroll Provider: We use Paylocity
Company ID: 120698 (ShiftMed) or 314502 (CareerStaff/CSU).
Register: access.paylocity.com/register
Viewing Pay: Earnings shown in the app reflect gross pay. Your actual paycheck will reflect net pay after taxes.
App Basics & Shift Management
Claiming Shifts: Browse and claim shifts in the app feed. Shift claims may fail due to expired credentials, max hours (40/week), or facility-specific orientation requirements.
Shift Reminders: Enable app notifications for shift reminders. If you are running late, you must notify the Care Center immediately at 800-485-9002.
You must use the app with location services enabled.
Clock in only when you arrive at the facility nurses' station.
Obtain a nursing supervisor's signature when clocking out.
Use the "Missed Punch Form" (via Care Center) for any clocking issues.
Cancellations: All shift cancellations or call-outs must be processed through the app to avoid violations.
Transportation: Schedule discounted rides to/from shifts via the Uber Health integration in the app.
Guaranteed Shifts®: Shifts with this badge will pay you for the full duration, even if the facility cancels or sends you home early.
Shift Expectations & Conduct
Attendance: Reliability is critical. Adherence to our Attendance Policy and maintaining a high show rate is required. Violations can result in suspension or termination.
Attire: Nursing scrubs (any color, purple is preferred) and closed-toe shoes are required. Partner discounts are available at Shoes for Crews.
Professionalism: Patients depend on you. Conduct yourself professionally by:
Limiting personal cell phone use.
Providing safe, high-quality care.
Completing all required documentation and care plans.
Arrival: Clock in on the app at the nurses' station. Obtain necessary login credentials for the facility's medical records system from the nursing supervisor.
Walkouts: Leaving a shift without facility authorization is considered job abandonment and will result in immediate termination. Contact the Care Center for any facility issues.
Mandated Overtime: You are not required to work beyond your claimed shift. If asked and you are able/willing to stay, you must contact the Care Center to ensure proper pay and compliance with labor laws.
Benefits & Support (ShiftMed Cares)
We offer a comprehensive benefits package, including:
Continuing Education Discounts
Support Resources
Care Center: 800-485-9002
In-App Chat: Menu > Help Center > Messages > Send Us A Message
Blog: shiftmed.com/blog
Private Facebook Group: facebook.com/groups/shiftmed (for verified employees only)
Questions?
If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Chat & Help Articles > Ask a Question!