We are pleased to welcome you to the ShiftMed team. This guide provides essential information regarding your employment, payroll, and how to succeed in your role.
Employment Status & Documentation
W-2 Employee: You are classified as a W-2 employee upon completing your first shift. ShiftMed will provide your annual W-2 form for tax filing.
W-4 Form: Your tax withholdings are based on the W-4 form completed during onboarding. You can update this form at any time in the "Banking & Taxes" section of the app.
Mailing Address: You are responsible for maintaining a current mailing address in the app (Menu > Edit Account) to ensure timely receipt of critical documents, including your W-2.
Payroll Information
Direct Deposit: Set up direct deposit in the app immediately (Menu > Direct Deposit). Verification can take up to five business days. Failure to do so will result in your first paycheck being mailed.
Pay Rates: Facility partners set all pay rates, which vary. Shifts starting on major observed holidays are eligible for holiday pay, with rates specified in the app.
Standard: The pay period runs Saturday–Friday. Payday is every Friday for the previous week's earnings.
Instant Pay™: After clocking out, request up to 65% of your pre-tax earnings for a $0 fee (requires RTP®-enabled bank & set-up direct deposit).
Next Day Pay®: For non-RTP banks, request payment by 6 PM ET for next-business-day deposit.
Payroll Provider: We use Paylocity
Company ID: 120698 (ShiftMed) or 314502 (CareerStaff/CSU).
Register: access.paylocity.com/register
Viewing Pay: Earnings shown in the app reflect gross pay. Your actual paycheck will reflect net pay after taxes.
App Basics & Shift Management
Claiming Shifts: Browse and claim shifts in the app feed. Shift claims may fail due to expired credentials, max hours (40/week), or facility-specific orientation requirements.
Shift Reminders: Enable app notifications for shift reminders. If you are running late, you must notify the Care Center immediately at 800-485-9002.
You must use the app with location services enabled.
Clock in only when you arrive at the facility nurses' station.
Obtain a nursing supervisor's signature when clocking out.
Use the "Missed Punch Form" (via Care Center) for any clocking issues.
Cancellations: All shift cancellations or call-outs must be processed through the app to avoid violations.
Transportation: Schedule discounted rides to/from shifts via the Uber Health integration in the app.
Guaranteed Shifts®: Shifts with this badge will pay you for the full duration, even if the facility cancels or sends you home early.
Shift Expectations & Conduct
Attendance: Reliability is critical. Adherence to our Attendance Policy and maintaining a high show rate is required. Violations can result in suspension or termination.
Attire: Nursing scrubs (any color, purple is preferred) and closed-toe shoes are required. Partner discounts are available at Shoes for Crews.
Professionalism: Patients depend on you. Conduct yourself professionally by:
Limiting personal cell phone use.
Providing safe, high-quality care.
Completing all required documentation and care plans.
Arrival: Clock in on the app at the nurses' station. Obtain necessary login credentials for the facility's medical records system from the nursing supervisor.
Walkouts: Leaving a shift without facility authorization is considered job abandonment and will result in immediate termination. Contact the Care Center for any facility issues.
Mandated Overtime: You are not required to work beyond your claimed shift. If asked and you are able/willing to stay, you must contact the Care Center to ensure proper pay and compliance with labor laws.
Inactivity and Employment Status Policy
To maintain an active employment status with ShiftMed, HCPs must regularly claim and work shifts. If you do not claim and work a shift for a period exceeding 18 months, your employment status will be updated to Involuntary Resigned.
What this Means:
You will no longer be considered an active employee with ShiftMed.
Access to scheduling and other employee resources may be restricted.
Rehire Process:
If you wish to return to ShiftMed after being marked as involuntarily resigned, we welcome you to reapply! Please Contact our People Relations team at peoplerelations@shiftmed.com to begin the rehire process.
Benefits & Support (ShiftMed Cares)
We offer a comprehensive benefits package, including:
Continuing Education Discounts
Support Resources
Care Center: 800-485-9002
In-App Chat: Menu > Help Center > Messages > Send Us A Message
Blog: shiftmed.com/blog
Private Facebook Group: facebook.com/groups/shiftmed (for verified employees only)
Questions?
If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Chat & Help Articles > Ask a Question!