There may come a time when you can’t clock in or out of a shift in the app. From transient network issues that are out of our control to poor cellular signals inside some buildings, there are various reasons why this can occur. But no matter the cause, it’s a frustrating situation—we get it.
When you’re unable to (or forget to) clock in or out of a shift, please complete our missed punch form that can be found here—we cannot correct timecards over the phone.
Once we’ve received your form, a billing specialist will contact the facility to confirm your hours. It can take up to 48 hours for the adjustment to show up in the app.