The purpose of this policy is to streamline our procedures for addressing missed punches and to ensure timely payment to all healthcare professionals. To maintain smooth operations, it's essential that all employees to adhere to this policy.
Missed Punch Policy
To maintain operational efficiency and accurate payroll, employees are allowed a maximum of two (2) missed punch submissions within a six-month rolling period.
Submissions beyond this limit will result in the following disciplinary actions:
3rd Occurrence: Formal written warning detailing the policy and potential consequences.
4th Occurrence: A 14-day suspension from the platform.
5th Occurrence: Termination of employment.
You will receive notification and a reminder of this policy after your 1st and 2nd occurrences.
Exceptions to the Policy
Disciplinary actions will not be applied for missed punches resulting from the following circumstances:
The shift does not appear in the app to be claimed.
You were requested by a facility to arrive earlier or stay later than your scheduled shift.
You were asked to stay at a facility you were not originally scheduled for.
Natural disasters or other major emergencies.
Other exceptional circumstances, which will be reviewed on a case-by-case basis.
Be sure to provide any exception details when you submit your Missed Punch Form.
Troubleshooting: Avoid a Missed Punch
Before submitting a form, please try these quick troubleshooting steps to clock in/out successfully:
Update Your App: Ensure you have the latest version of the ShiftMed app installed from your device's app store.
Force Close & Reopen: Completely close the ShiftMed app and then reopen it before attempting to punch again.
Check Your Connection: A weak Wi-Fi or cellular signal can prevent the app from communicating. Try moving to an area with better reception, such as just outside the facility's entrance.
Questions?
If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Chat & Help Articles > Ask a Question!