Important Policy Update: Missed Punches
We want to inform you of an important policy update regarding Missed Punches, effective June 1, 2024. At ShiftMed, it's crucial for all employees working at our partner facilities to use a mobile device for clocking in and out during shifts. This ensures accurate time tracking for proper compensation.
The purpose of this policy update is to streamline our procedures for addressing missed punches and to ensure timely payment to all healthcare professionals. It's essential for all healthcare professionals to adhere to this policy to maintain smooth operations.
Missed Punch Policy:
When a missed punch occurs, a healthcare professional must complete and submit a Missed Punch Form via JotForm. The form then undergoes a thorough internal review and investigation to ensure accuracy. You’ll be allowed two (2) missed punch submissions every six months. Any Missed Punch Forms submitted after the 2nd occurrence within a six-month period will result in the following disciplinary actions.
1st Occurrence: Healthcare professional receives a notification and warning of the updated Missed Punch Form Policy.
2nd Occurrence: Healthcare professional receives a formal warning and listing of subsequent disciplinary actions.
3rd Occurrence: May result in a 14-day suspension.
4th Occurrence: Similar to the 3rd occurrence, with a second 14-day suspension.
5th Occurrence: May lead to termination.
Exceptions:
Certain situations will not result in disciplinary action for missed punches, including:
Shifts not available in app to be claimed
Healthcare professional requested to come in earlier or stay later than scheduled.
Healthcare professional is asked to stay after arriving at a facility that was not originally scheduled at.
Natural disasters.
Other exceptional circumstances, subject to review.
Troubleshooting Tips:
Encountering issues with clocking in or out? Here are some helpful troubleshooting tips:
Update your app: Ensure you're using the latest version of the ShiftMed app on your device. Keeping your app up-to-date can resolve many technical issues and improve performance.
Restart and refresh: If you're facing difficulties, try closing the app completely and then reopening it before attempting to clock in or out. This simple step can often resolve minor glitches.
Connectivity check: Poor internet connection can sometimes interfere with clocking in or out. If you're experiencing a weak signal, stepping outside the facility briefly can help ensure a stronger connection. Once you have a stable connection, try clocking in or out again.
By following these troubleshooting tips, you can overcome common issues and ensure a smooth experience with the ShiftMed app. Questions? If you have questions about clocking in or out of a shift, start a chat with us in the ShiftMed app by going to Menu > Help Center > Help Articles & Chat > Messages > Send Us A Message! We're here to help!