If you are having an issue clocking out because there is no nursing supervisor available, please clock out without the nursing supervisor signature by clicking "supervisor unavailable" at the bottom of your clock out screen.
*Please Note: If you clock out without the supervisor signature, you will be unable to use Next Day Pay or Instant Pay for that shift.
If there is a technical issue with the app there is an option to manually submit your time with ShiftMed, however please note that this does affect the processing time to receive your pay related to the corresponding shift.
First steps to take should be:
Make sure you have the most up to date version of the app on your device. Best practice here would be to go to the app store/play store to see if the ShiftMed app has an update
Fully close the app and reopen to try again.
If you have a poor data connection, try stepping outside the facility briefly to clock in.
If after taking these steps you are still unable to clock your time, please contact us directly to request a missed punch form by calling 1-800-485-9002.
ShiftMed has implemented a Missed Punch Form policy: you’ll be allowed 2 missed punch submissions every 6 months. Any additional MPF submissions within the 6-month period may result in a disciplinary action such as suspension or termination.
Once we have emailed the form to you please complete the form as soon as possible and return it to us so we can process it quickly. Once you've complete the form, our internal team will begin working on it. We understand that your pay matters, so our team will be working hard to ensure you receive your pay as soon as possible. We will send you an email as soon as its completed processing, and you will receive the pay in your next eligible pay. We sincerely appreciate your patience during this time.