If you are unable to clock in or out on the app, please do the following:
Send in a time-sheet dispute or missed punch form; with the date, time in/out shift, and facility worked at with a supervisor signature to us via the "Get Help" feature in the app.
Select "Get Help"
Select "Send us a message"
To send us the completed time-sheet dispute or missed punch form select the paper clip in the bottom right-hand corner of the screen to attach the form. Please be sure to include any other supporting documents such as screenshots.
We have provided a missed punch form here as a reference. Most facilities will already have them. If you are not able to pick one up at a facility you can use the following document. Missed Punch Form