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Getting Started: UMass Memorial Health Onboarding Guide for Healthcare Professionals

Everything you need to know about onboarding with UMass Memorial Health!

Written by Shiftmed Care Team Leadership

ShiftMed Requirements

To begin onboarding through ShiftMed, all healthcare professionals will need to submit and complete the following within the ShiftMed app:

  • Proof of Identification (DL, Photo ID, Passport, etc.)

  • Social Security Number

  • Professional License: (6+ months experience)

    • You can upload multiple Professional Licenses and any Specialties, if applicable.

  • Training Manual: Complete directly within the app using the tap to sign feature.

  • Company Handbook: Complete directly within the app using the tap to sign feature.

  • Arbitration Agreement

  • Submit Work History (this is like uploading a resume)


Credentialing Requirements

Candidates must complete the following credentialing expectations:

Background Checks & Screening

  • SAM

  • OIG

  • Background Check (Checkr, Massachusetts)

  • Sexual Predator Check

    • National Sex Offender

  • Drug Screen (10-Panel)

    • Note: Results with a positive marijuana finding will not be accepted

  • Annual Physical Valid for 1 year

    • Annual agreement renewals

    • Must include physician statement of fitness to work without restrictions


Certifications

  • BLS / ACLS / PALSValid for 2 years

    • Accepted providers: AHA, HSI (BLS/ACLS), ARC

  • National Board of Surgical Technology and Surgical Assisting Certification

    • Surg Tech only

  • American Registry of Radiologic Technologists (ARRT) Certification

    • Rad Tech, CT Tech

  • RT Certification

    • For specific license type

  • Pharmacy Technician Certification

    • For specific license type

  • Ultrasound Technician Certification

    • For specific license type

  • N95 Mask Fit

    • Preferred to be done before orientation. Could be done after, please inquire with questions


Health Requirements

  • TB Test Valid for 1 year

    • QuantiFERON or T-Spot blood test within 60 days of start date

  • Hepatitis B

    • Full vaccine series, positive titer, or declination accepted

  • Varicella

    • Full vaccine series, positive titer, or equivocal titer with recent Varicella dose

  • MMR

    • Full vaccine series, positive titer, or equivocal titer with recent MMR dose.

  • TDAP Valid for 10 years

  • COVID-19 Vaccine Card

    • 2 doses, Booster or medical/religious declination

  • Flu Shot

    • Typical timeline from October – March. Declination accepted


Documentation

  • Resume

    • Must be current and include facilities worked and specialties

  • Verified References


Experience Requirements (Verified Specialties)

  • RN

    • 2 years + 6 months of EPIC experience

  • RRT

    • 2 YOE critical care, NBRC required. NRP preferred

  • Ultrasound Tech, CT Tech, Certified Surgical Tech, Nuclear Medicine Tech, Mammography Tech, Echo Cardiograph Sonographer, Procedural Tech/Endoscopy Tech

    • 2 years of experience

  • CNA (PCT)

    • 1 YOE, hospital setting (acute)


Assessments

  • Specialty Self-Assessment

  • RN - Emergency (ED/ER)

  • RN - Intensive/Critical Care (ICU)

  • RN - Telemetry (Tele)

  • RN - Medical/Surgical (Med/Surg)

  • RRT Self-Assessment


Orientation Details

  • Orientation is every other Monday.

The primary orientation for all positions is at the Leominster facility. If you are looking to work at the Clinton location, you will also need to attend a brief orientation at there too. This will be arranged as needed during the initial orientation. Also note, no surgery is done at Clinton, so this does not apply to Surg Techs.


What to Expect On-Site

  • UMass Memorial HealthAlliance Clinton - Leominster Campus

    • 60 Hospital Road, Leominster, MA 01453

  • UMass Memorial HealthAlliance Clinton -Clinton Campus

    • 201 Highland Ave, Clinton, MA 01510


ShiftMed Attendance Policy & Expectations

  • Clocking in and out:

    • You are required to clock in and out for every shift using the ShiftMed app.

  • Missed Punches:

    • If you are unable to use the app, you must promptly request a missed punch form from the Care Team to correct your time.

  • Cancelling a Shift:

    • If you need to cancel a shift, you must report it in the ShiftMed app.

  • Attendance Expectations:

    • While ShiftMed operates as an “on-demand” or “PRN” platform and may categorize attendance events - such as call-outs, cancellations, and unscheduled shifts - using a weighted system (see more details here), our hospital partners maintain high attendance expectations and may consider any change to a claimed shift to be an attendance violation.

    • Failure to adhere to these procedures, or patterns of excessive lateness or cancellations, may impact your future shift opportunities at all UMass Memorial Health facilities.


Questions?

If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Chat & Help Articles > Ask a Question!

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