Let us start by explaining what an Authorized Representative is.

What is an "Authorized Representative"?

An "Authorized Representative" is someone we use to verify a potential employees identification documents in-person. The caregiver is able to select who they want to be their "Authorized Representative". The person they select can be anyone they know that is over the age of 18, including an immediate family member. They must enter a person that is not themselves. They are not permitted to be their own "Authorized Representative". This person also needs to have an email address. They cannot use their own email address for their "Authorized Representative".

If you were selected to be an "Authorized Representative" what do you need to do?

1) Meet with the Employee in Person (The Employee is the Caregiver that selected you as their Authorized Representative.)

2) Review their original documents (not copies) and verify the information in the Section 2 of the I-9 Form. NOTE: You are reviewing the identification documents for your friend or colleague that asked you to be their Authorized Representative. You do NOT need to do anything with your own person documents.

3) Once completed you will electronically sign Section 2 of the I-9 form certifying that you have reviewed the original documents, that these reasonably appear to be genuine and relate to the employee (The Employee is the Caregiver that selected you as their Authorized Representative.)

You will be able to electronically sign the Section 2 of the I-9, through an email from ShiftMed. The email will take you to the ShiftMed system via a web application. This will allow you as the Authorized Representative to complete verification process of the caregivers identification documents.

The subject of the email will be "ACTION REQUIRED - <name of the potential employee> needs your help

You should bring up the email from ShiftMed and go to the web application. You should select Accept if you are able to verify the documents or Decline if you are not able to verify the document.

If you are able to verify the documents (of your friend or colleague) and have selected Accept, then within the web application you will want to select the type of document that you have reviewed.

List of acceptable documents can be found here: click here

You need to be sure that the document numbers and expiration dates are entered correctly if these apply. And after review, please the check box that you have reviewed the documents and the information included in List A or B/C is accurate.

The next step in the process is for you to enter your first and last name. You should not enter the name of the healthcare professional.

Please enter your first and last name:

Leave the employer address information as is.

Select the checkbox to attest that the information is correct and then select the cyan button at the bottom of the page to sign the form electronically.

If you have any questions please give us a call at 1-800-485-9002 and we will be happy to walk you through the process!

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