By law, every employee at every company must complete a Form I-9 as part of the hiring process, including the healthcare professionals who work for ShiftMed. The Form I-9 is a government-required document that verifies your identity and employment authorization in the United States.

Traditionally, you would complete the form in person and present the required documentation to your employer. However, because ShiftMed is hiring you remotely, you must complete your Form I-9 electronically in our app.

Article Sections

Form I-9 Completion Process

Acceptable Documents

Authorized Representative

Form I-9 FAQs


Form I-9 Completion Process

To complete your Form I-9 in the ShiftMed app, visit the ˈMy Credentialsˈ section and select the I-9 tab. Before getting started, we must verify you are filling out the form. We’ll text a code to your phone number on file. You can expect to receive a verification code from us within minutes.

Step 1

Review and confirm your basic information, such as your name, date of birth, and address. Once you verify the information is correct, select the ˈI agreeˈ box.

Step 2

Select your citizenship or immigration status from the drop-down box (U.S. citizen, U.S. non-citizen national, lawful permanent resident, or an alien authorized to work).

Step 3

Provide your signature electronically and select the ˈI agreeˈ box.

Step 4

Ask someone to be the authorized representative for ShiftMed. You can choose a family member, neighbor, friend—the authorized representative can be anyone over the age of 18 and are able to meet you in person to review your List A or List B and List C documents and complete the Form I-9.

You must provide the authorized representative's first name, last name, email address, and phone number in the app. ShiftMed will send this person an email requesting their assistance to complete your Form I-9 with you in person (Step 7).

Step 5

Review Lists A, B, and C to determine what documents you will present to verify your identity and authorization to work in the United States. In the app, select the document(s) you’re going to use and enter the corresponding information for each one. Make sure that none of the documents are expired.

Step 6

When prompted, use your smartphone to take pictures of your List A or List B and List C documents (front and back). Upload these images in the ˈdocument selectionˈ within the in-app I-9 process.

Please note you won’t be able to continue the process until you’ve uploaded pictures of the required documents from List A or List B and List C. Any attempt to move ahead without submitting photos of your documents in the app will result in a display error.

Step 7

Meet with the authorized representative in person and show them the original copies of the List A or List B and List C documents (not photocopies) you selected during Step 6. The authorized representative must confirm that the documents reasonably appear to be genuine and relate to you.

If you present the authorized representative with different List A, B and/or C documents than what you initially uploaded in the app, the representative will need to enter the information for the document(s) presented and upload pictures.

When you identified an authorized representative and provided contact information, we sent them an email (Step 4). They will be able to review your documents and electronically sign Section 2 of your Form I-9 using the link in the email. The subject line of the email will be "ACTION REQUIRED - <your name> needs your help".

*When the authorized representative goes to electronically sign Section 2 of your Form I-9, they must provide their name and signature (not your name).

Step 8

Start claiming shifts in the ShiftMed app after all of your credential requirements are met, including the Form I-9.


Acceptable Documents

To complete your Form I-9, you must provide us with documents that verify your identity and authorization to work in the United States. You may present any document(s) of your choosing from the Lists of Acceptable Documents. Each document presented must be unexpired. You may use one document from List A or a combination of one document from List B and one document from List C.

List A Documents

List A documents establish both identity and employment authorization. If you present an acceptable List A document, you don't need to provide any additional documentation.

List B Documents

List B documents establish identity only. Therefore, you must present an acceptable List B document along with a List C document.

List C Documents

List C documents establish employment authorization only. Therefore, you must present an acceptable List C document along with a List B document.

Visit the U.S. Citizenship and Immigration Services website for more information on Lists A, B, and C Documents.


Authorized Representative

Since ShiftMed is hiring you remotely, we need the support of an authorized representative to verify your identity and authorization to work in the United States. We need the representative to review your List A or List B and List C documents and complete part of your Form I-9.

An authorized representative can be anyone over the age of 18. So, ask a family member, neighbor, or friend to help you out. Please be aware that you cannot be your own authorized representative.


Form I-9 FAQs

Why is my I-9 credential still pending?

Your background check and Form I-9 are the last documents our credentialing team verifies—so don’t worry when you see them pending in the app. ShiftMed will let you know when everything is approved, and you can start working shifts!

What happens if my authorized representative doesn’t receive the email?

Start by checking to make sure you listed the correct email address for the authorized representative in the app. If the address is correct, have the authorized representative check their spam or junk email folder. If they don’t see it, you can use the app to resend the email! Go to the ˈMy Credentialsˈ section of the app, tap the I-9 credential, and select the ˈSend Reminderˈ button.

What if I want to change the authorized representative?

Go to the ˈMy Credentialsˈ section of the app and select the I-9 credential. When you scroll to the bottom of the I-9 screen, you’ll find the fields to update the authorized representative below the ˈSend Reminderˈ button. Once you update the required fields, be sure to tap the ˈUpdateˈ button to save your changes!

Why is the authorized representative getting a 404 Error message when trying to open the Form I-9?

Every time you send a reminder to the authorized representative within the app, they receive a new email with a new link, which, in turn, disables all the links in the previous emails. If they receive a 404 Error message when they click the link in the email, it’s usually because they’re not using the most recent email you sent them.

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