Why can I only claim one shift at a facility?
Some facilities may require that you work one shift before attempting to claim additional shifts at that location. You must claim and work your first shift at that facility before you can ˈunlockˈ more opportunities at that location. We have you work one shift to see if the facility is a good fit for you before committing to multiple shifts.
Why do I need to complete an orientation shift at a facility?
Some facilities require an orientation shift before you can work regular shifts.
These are labeled “Orientation” in the app.
Claim it early if you plan to work at that facility regularly.
Make sure all active licenses (CNA, LPN, RN, etc.) are entered in the app for verification.
Why do I need to work my first shift before claiming others at a facility?
Some facilities require you to work one shift first to ensure it’s a good fit—for you and for them—before you can claim additional shifts.
What if my show rate is below a facility's requirement?
If your show rate falls below a facility’s required minimum, you won’t be able to claim shifts there.
To improve your show rate, claim shifts at other facilities and arrive on time.
Your rate updates in real time, so once you meet the minimum, you can claim again.
What if my show rate is under 30%?
If your show rate is below 30%:
You can only claim up to 3 shifts at a time.
You can only claim shifts that start within 72 hours.
Use the app’s reminder feature to track shifts you want to claim later.
Can I claim more than one shift a day?
No. You can only claim one shift per time slot per day.
Even if you cancel a shift, you cannot claim another shift that overlaps with that time.
How do I know if a facility is locked?
You'll see a message in the shift details that says, "work a shift to unlock this facilityˈ.
Why can't I claim a shift?
What happens when I claim a shift in a different state?
When you claim a shift at a facility in another state, you won’t be able to work that shift until the required background check for that state is completed. The first step is verifying that you hold a valid professional license in that state.
What if I claim a second shift at a facility before working my first?
The app won't let you claim multiple shifts at a new facility that requires you to work one shift before attempting to claim additional shifts at that location until your first shift is complete.
How many hours can I work?
With ShiftMed you're able to work whenever it's convenient for you. You could work a forty hour week or an eight hour week. You're in control of your own schedule and can make it so it works in the best way possible around your daily life. You can work up to 44 hours a week. Overtime must have prior approval.
How Much Can I Expect to Make?
ShiftMed doesn't have a base rate. The rate depends based on the day of the week, facility, shift, time, etc. The rates are set by the facilities.
All rates are available to view in real time within the ShiftMed Mobile App which can be downloaded here.
Why did my Next Day Pay or Instant Pay request fail?
There are several reasons why your NDP or IP request was unavailable or did not process immediately. The most common reasons are:
Friday evening/night shifts are not eligible. This is because a new pay period begins on Saturday and requests can only be made during the current work week.
Orientation shifts are not eligible.
You must have a geo-verified clock in/out with a Nursing supervisor's signature.
Only one request is allowed per day.
For a full list of reasons why NDP or IP can fail, please check out this article.
Why can't I clock in for my shift?
There are several reasons why you may be unable to clock in.
You can clock in NO MORE THAN 5 minutes early for your shift.
The app uses your GPS location to confirm you're at the facility when you clock in. Your phone's location services MUST be enabled.
If you encounter a technical issue when clocking in or out of a shift, you can manually submit your time to us. However, doing so may delay the processing time for your pay.
For more information on clocking in and out or completing a Missed Punch Form, check out this article.
What if the QR Code fails to scan at the kiosk?
The QR code is a streamlined alternative to the existing manual process of checking in and out. If the QR code has any issues scanning at the kiosk, simply default to the original steps in clock in with your phone number, designating you are working for ShiftMed, and declare your Job Function (RN, CNA, etc.) when prompted by the kiosk. Do not contact the nursing supervisor for any additional support as needed to assist with a successful check in and out.
*Please note that if you are unable to clock in/out using the QR code, please utilize the clock in/out feature using the Kiosk as stated above. You will then need to submit a Missed Punch Form as to ensure that your hours worked are input correctly. You will Not be penalized for this.
What if I forgot to scan in at the kiosk? Or can either QR code (in-app clock in versus clock out) be used at any time at the kiosk?
The QR code provided by the app during clock in must only be used to scan to check in at the kiosk. The QR code provided by app during clock out must only be used for check out. If any circumstances at the facility makes this difficult or you think you scanned in/out with the wrong code, contact the nursing supervisor for support. You may need to default to a manual check in/out. The QR codes are designed to inform Stafflion when a scan equates to a clock in and to a clock out.
What if I did not take a 30 minute meal break?
A 30 minute meal break is automatically deducted for every 5 hours worked. If you do not take a meal break, please submit a Missed Punch Form via JotForm so that we can update your time sheet. When filling out the JotForm in the Break Duration field be sure to select "no break taken" and under Reason for missed punch select "Break Request". In the Detailed Reason for Missed Punch be sure include the reason that you did not take a meal break.
Why aren't there any shifts showing in the app?
While we’re constantly expanding our partner facilities, some locations may have fewer opportunities than others.
The shifts displayed in the app are based on two key factors:
Your current address
The professional license(s) verified on your account
If you’re not seeing shifts in your area, here’s what you can do:
Still not seeing shifts? Possible reasons include:
You’ve already claimed 44 hours in this pay cycle. Overtime must be approved by the facility prior to being claimed.
There are no shifts posted at this time.
All posted shifts have already been claimed.
We recommend checking the app regularly for updates. Having notifications enabled will ensure you never miss an opportunity!
Questions?
If you have any questions, reach out to us in chat by going into the ShiftMed App > Menu > Help Center > Chat & Help Articles > Ask a Question!