Welcome New Employees!
Everything you need to know to get started with ShiftMed.
Jacob Laufer avatar
Written by Jacob Laufer
Updated over a week ago

Cue the confetti. We're super excited to have you on our team! As a ShiftMed healthcare professional, you're in control of your work-life balance. We simply connect you with the community you love and the opportunities and pay you deserve. Now then, if you're ready to be the boss of you, let's get to it.

Table of Contents


W-2 Status

You're an official ShiftMed W-2 employee the day you complete your first shift — and with this status comes many advantages. You can read all about them here. In a nutshell, we send you a W-2 Form to file your taxes at the end of the year.

W-4 Form

You completed a W-4 Form in the app during the onboarding process. A W-4 is an IRS form that tells us, as your employer, what income taxes you want to withhold from your pay. If you believe the tax withholdings on your paychecks are too high or low, you can update your W-4 anytime. The form is in the ˈBanking & Taxesˈ section of the app. Get the full scoop here.

Mailing Address

Always keep us current on your mailing address. We promise not to send you any junk mail—quite the opposite. We send you necessary documents throughout the year, such as your ShiftMed ID badge and your W-2 Form to file your taxes. So, if you move, please update your information in the ShiftMed app by tapping the ˈhamburgerˈ menu on the lower right-hand corner of the app screen and selecting ˈEdit Accountˈ under your name.


Direct Deposit

It can take up to five business days for us to verify your bank information—so get your direct deposit squared away in the app as soon as possible. If you work before we’ve verified this information, we'll have to mail your first check. The app should prompt you to add your direct deposit information. But if you missed it, you can enter your information by tapping on the ˈhamburgerˈ menu on the lower right-hand corner of the app screen and selecting ˈDirect Depositˈ.

Pay Rates

We don't set pay rates for posted shifts. Our facility partners set hourly rates for their communities, which vary by day and time, among other factors. You have the option to work up to 40 hours a week. If a facility asks you to work overtime, please contact our Care Center at (800) 485-9002.

Holiday Rates

Shifts that start on these Observed Holidays are eligible for holiday pay:

  • New Year's Day

  • Easter

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

We list the holiday pay rates for individual shifts in the app. Holiday pay rates vary by facility, shift time, and day of the week.

Pay Period

Our pay period runs Saturday through Friday, with scheduled paydays every Friday. So, if you work a shift this week, you get paid next Friday. Need to get paid sooner? You can take advantage of our free ShiftMed Instant Pay™ service.

With Instant Pay, you can request up to 75% of your pre-tax earnings after clocking out of a shift. But first, your direct deposit must be set up, and your bank must be part of the Real-Time Payment (RTP®) network. If that's all good, we'll deposit your earnings directly into your bank account with ZERO transaction fees.

If your bank isn't part of the RTP network, you still don't have to wait for Friday to get paid. You can use our free Next Day Pay® service to get paid the next business day—just make sure you put your withdrawal request in by 5 pm (ET) the day before.

Payroll Provider

We use Paylocity for payroll. Once you've worked a few shifts with us, you can create your Paylocity account to view your pay stubs and W-2.

Visit https://access.paylocity.com/register to create your Paylocity account. To complete the registration process, you'll need our company ID number—it's 120698. When you're done registering, save your username and password.

Viewing Your Pay in the App

When viewing your pay in the app, you're looking at your gross earnings (taxes have not been withheld). Your paycheck amount will differ as it reflects your take-home pay (taxes have been withheld). Learn more about payroll taxes here.


Claiming Shifts

Scroll through the shift feed to see what's available in your area. Tap 'claim' to snag the shifts you want. You can also shift things your way by applying filters to sort your options by facility, distance, license, and more! If you go to claim a shift and the shift fails, it could be for one of these reasons:

  • You have expired credentials.

  • You don't have a verified credential.

  • You have reached 40 hours for the pay period.

  • You must first attend an orientation at the facility.

Recommended Shifts

Check out this feed to see the top 10 shifts our app recommends for you. These shifts are among the highest-paying and/or Guaranteed Shifts® in your area.

Shift Reminders

When you're busy, it can be easy to forget things. That's why we send you reminder notifications 12 hours, six hours, and one hour before a shift starts—just make sure you have your app notifications turned on.

When you receive the one-hour shift reminder, the app asks if you'll arrive on time or are running late. If you're going to be late, contact our Care Center at (800) 485-9002, and we'll notify the facility.

Clocking In & Out of Shifts

You must clock in and out of your shifts in the app with your phone's locations services turned on. We use GPS to confirm you're in the right place at the right time. We recommend clocking in when you reach the nurses' station inside the facility. We consider clock-ins more than a mile away from the facility as fraudulent.

When you clock out in the app, remember to get a nursing supervisor's signature. Lastly, if you're sent home early, do us a solid and use the 'Being Sent Home' feature in the app.

If you can't (or forget to) clock in or out of a shift, no worries - you can manually submit your time using a Missed Punch Form. Clocking In/Out Issues? Check out this article for tips

Shift Cancellations & Call Outs

Don't leave your patients hanging. If you need to cancel or call out of a shift, you must do so in the app, giving us as much notice as possible. There could be consequences if you don't cancel or call out by the time specified in the app.

Uber Health Rides

Car troubles? Your chariot awaits. Our partnership with Uber Health makes it easy for you to request rides to and from your shifts directly in our app. Learn how to request a ride here.

Guaranteed Shifts®

When you see the Guaranteed Shifts badge in your shift feed, it's money in your pocket, no matter what. You get paid for that entire shift if the facility cancels or sends you home early. Keep in mind that not all shifts are guaranteed. Everything you need to know about Guaranteed Shifts is right here.


Attendance Policy

We aim to deliver quality, reliable, and consistent clinical support to our healthcare facility partners and provide our dedicated healthcare professionals with various shift opportunities.

To meet these goals, we must hold our healthcare professionals accountable for every shift they claim, which is why a 14-day suspension accompanies any of the following actions:

  • 3 call outs within the same pay period

  • 4 cancellations within the same pay period

  • ANY call out within 2 hours of a shift

  • ANY no call, no show

**Following suspension all HCPs will be on a 30-day probation.

We also take our show rates very seriously. So, if you are an HCP that was recently been taken off suspension remember to only claim shifts that you can work! Until your performance improves, you will be able to claim up to 3 upcoming shifts and only shifts that start within the next 72 hours. Please note, if you have any call outs or no call no shows in the next 30 days, you are subject to termination.

Your show rate can be found in the side menu under your profile picture.

After all, a promise is a promise. When you claim a shift, you're promising to show up for your patients. Not to mention, you agreed to our attendance policy when you signed the employee handbook. But that's not to say we don't understand that life happens. We just ask you to do your best to show up for shifts and promptly communicate with us if you can’t.

Work Attire

Nursing scrubs and appropriate shoes are the required ensemble. If you wear a hijab, you can still do you while working. Any scrub color works unless a facility says differently. But purple is our brand's signature color (wink, wink). Regarding your ShiftMed ID badge, we'll mail it to you after your first shift. Once you get it, be proud of who you are and wear it always.

Job Expectations

There's the saying, "the only job worth doing is a job well done." So, when you claim shifts be ready to put your best foot forward because patients are counting on you. Please complete the tasks assigned by the facility within their protocols, which include completing all necessary care plans and charting. Additionally, we ask you to please conduct yourself professionally during your shift by:

  • Notifying us if you're running late for a shift.

  • Refraining from personal cell phone use.

  • Providing safe, high-quality care to patients.

  • Protecting the rights of patients in your care.

Shift Arrival

When you arrive at the facility for your shift, head to the nurses' station and clock in using our app. The facility may also ask you to punch in on their system, which is fine but make sure you use our app because it ties into your payroll.

When given your assignment, request the login information for their electronic medical records system to maintain proper patient documentation. If a login isn't provided, it's up to you to obtain the information from the nursing supervisor or director of nursing. Check out our documentation standards and guidelines for CNAs and LPNs and RNs.


Patients are counting on you, so it's unacceptable to walk out of a healthcare facility without the expressed permission of the nursing supervisor. If you're having an issue at a facility, please call us at (800) 485-9002 or chat with us via the app. We consider a walkout of any kind as job abandonment and results in automatic termination.

Facility-Mandated Extra Shifts

Imagine you're at the end of a long shift, and a facility says you must stay and work an extra shift. What do you do? As part of our policy, we don't require you to work extra shifts.

Not to mention, there are instances where you can't stay due to health and safety concerns. For example, you can't stay for an extra shift if you've already worked more than 56 hours for the week or have worked 16 consecutive hours within 24 hours.

But if you can stay (and want to), connect with our Care Center at (800) 485-9002. There's a good chance this extra shift isn't in the app, and we want to make sure you're appropriately paid.


ShiftMed values your work and strives to improve your life while claiming shifts with us—that's why we created our comprehensive ShiftMed Cares suite of perks. It's our way of helping you flourish personally and professionally so you and your family can thrive. Here's some of what we offer:

  • Affordable Healthcare Benefits via Hooray Health

  • Convenient Commutes via Uber Health Rides

  • Guaranteed Income via Guaranteed Shifts

  • Immediate access to pay via Instant Pay

  • Free CNA Training and Certification Program

Support Resources

Contact Information

Care Center: (800) 485-9002

Chat Support: Tap ˈGet Helpˈ in the app

Blog: shiftmed.com/blog

Social Media Platforms

Follow us on Facebook, Instagram, and YouTube to get the scoop on new app features, promotions, important announcements, and more! We recommend checking out our blog for in-depth articles on ShiftMed topics and industry trends.

Nurses and Aids Facebook Group

Join our private Facebook group (facebook.com/groups/shiftmed) to connect with other ShiftMed healthcare professionals across the country. It’s also a great place to stay updated on everything ShiftMed and contribute your thoughts.

To become a group member, you must be a ShiftMed employee. When you request to join the group, we’ll ask you for your name, phone number, and email address. Please use the contact information you have on file with us—that way, we can find you in our system and verify your employment.

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