ShiftMed Team

Here's what you do when you can't (or forgot to) clock in or out of a shift.

Issues with Clocking In and Out

Shiftmed Care Team Leadership

Lara Freiberger

Erica Rodriguez

Need Help with Shifts?

Cannot log into the app

Do you have a physical form that I can use?

Blank Physical Form

Do you have a form to use for my TB Test?

Blank Tuberculosis Form

Who Do You Hire?

Is This a Part Time or Full Time Job?

Documents won't upload, picture or photo won't upload.

Trouble uploading picture or documents

Starting hourly rates for CNAs, LPNs, RNs

How Much Can I Expect to Make?

Where to send your certifications, identification, health documents, etc.

Where Do I Submit My Documents?

Badges are mailed to you within 1-2 weeks after claiming your 10th shift.

ID Badge & App Profile Photo Requirement

Process for updating/changing an address in the ShiftMed App

How do I update/change my address in the app?

Reasons Next Day Pay® or ShiftMed Instant Pay™ can fail

How to use the ShiftMed app to ensure you’re getting paid for the shifts you work.

Clocking In and Out: What You Need to Know

Reasons you are unable to claim a shift in the app.

Why Can't I Claim a Shift?

Everything you need to know about claiming a first shift at a new facility.

Claiming Your First Shift at a Facility

Showing up for shifts is vital to accessing more opportunities in the ShiftMed app. What affects your show rate and how to maintain this?

Why Show Rates Matter

Frequently Asked Questions

The NIH Stroke Scale Certification

What to do when a facility requests you to continue working upon the end of your scheduled shift.

Facility-Mandated Extra Shifts

What you need to know if a facility doesn't need you or sends you home early.

Being Sent Home Feature

Tuberculosis (TB) Test Renewal Agreement

Are you a current employee that needs an updated annual physical?

Annual Physical Renewal Agreement

How to request a ride to and from your shift directly in the app.

Uber Health Rides: What You Need to Know

This article is being populated with the best safety resources for employees

COVID-19 Vaccine Safety Education

Do I need to get tested? And where can I get tested?

COVID-19 Testing

Flu Shots

Get paid for the entire shift even if a facility cancels.

Guaranteed Shifts®: What You Need to Know

What are cancelled shifts and how do we support you?

Facility Cancelled Shifts

What Should I Wear to My Shift?

Can I Wear My Hijab While Working?

Rules about contacting facilities directly for shifts.

Contacting Facilities Directly

What Should I Do if I'm Having an Issue with a Facility Supervisor?

What you should do if your attendance is wrong on the ShiftMed app.

My Attendance is Wrong on the App

Holiday Rates

Where can I find resources to help with child care?

Child Care Resources

Establishing an Initial Show Rate

How to quickly identify facilities that rarely cancel on our healthcare professionals.

Low Cancel Rate Badge

Learn how to easily book another shift right after you complete one!

The Book Another Shift Feature

The more credentials you have, the more shift opportunities you have to choose from.

How to Unlock More Shifts

This in-app feature makes claiming shifts more efficient and enjoyable.

ShiftAdvisor℠: Personalized Shift Suggestions

In-app feature makes finding and working double shifts virtually effortless.

Double Shifts: Commute Once, Get Paid Twice

How to complete your medical clearance assessment for an N-95 Mask Fit Test

N-95 Mask Fit Clearance

Do you have an training on how to use Point Click Care?

PointClickCare Overview

Proper documentation is critical to quality patient care.

CNA Documentation: Standards & Guidelines

LPN/RN Documentation: Standards & Guidelines

Things you should always (and never) do when dispensing medication.

Medication Administration

Dementia Patient Care

Caring for Blind or Visually Impaired Patients

How to Calculate Your Show Rate

California Breaks/Lunch - Clocking IN and OUT

Everything you need to know about working specialty shifts with ShiftMed.

CNA, LPN, and RN Specialty Shifts

How do I reset my password for SSM Workday?

SSM Workday Assistance & Password Reset

Discover all you need to know about completing your skills assessment during your orientation shift at SSM. Let’s dive in.

SSM Skills Assessment: What You Need to Know

ShiftMed Bundles

Using Kiosk for Clock In/Out

Using QR Code for Clock In/Out

How to Work with Genesis Health

Everything you need to know before, during and after an Orientation Shift

Orientation Shifts

FAQs and Tips when working with SSM Health

SSM: What You Need to Know

Jacob Laufer

Sarah Knight

Working

Engage Your Brain

Vision Health

Respiratory therapists can stay compliant by completing these free and low-cost CRCE units.

Continuing Respiratory Care Education (CRCE)

Check out these opportunities for ensuring optimal patient care and professional competence.

Critical Nature of Continuing Education for CNAs

ShiftMed Credentials

Continued Learning

Find answers and get help from Intercom Support and Community Experts

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